RS Guitarworks Phased Reopening Information and COVID-19 Protective Measures

As America re-opens for business, we are pleased to announce that RS Guitarworks will again be serving our customers in-person at our retail headquarters in Winchester, KY!

As always, your safety, peace-of-mind, and customer satisfaction are at the core of all we do here at RS Guitarworks. Keeping that in mind - please note that we are operating under CDC and State Guidelines and Best Practices for such activity.

Due to the size of our retail & production area, we ask that our customers observe the below requirements for your visit:

1.) For all in-person business, APPOINTMENTS ARE REQUIRED, NO EXCEPTIONS. Our doors will remain locked to walk-in traffic at this time. When scheduling an appointment, please give us the anticipated time of your arrival, along with the reason for your visit. We are strictly limiting the number of visitors in our gallery to ONE person at a time. This simply gives us the opportunity to ensure there is ample spacing for (and from) our staff, and that appropriate measures in place at our location to serve you safely. Appointments can be made by calling the RS Guitarworks main phone line @ 859-737-5300, or by emailing us at to schedule a dedicated time.

2.) To ensure compliance with CDC and State Guidelines for opening our doors, we request that our customers please observe established social distancing guidelines, remaining 6' apart from our staff at all times, and also that you wear a face mask. This is requested to keep not only our customers, but also our staff, as safe as possible. 

3.) Where practical, if our business can be conducted via phone or email, we'd love to serve you that way! We are extremely flexible in terms of how we can arrange for pickup or delivery of any purchase, as well as the intake of repair and refinishing work! Again, arrangements can be made by calling our main line at 859-737-5300, or via email at 

It is our sincere hope that you, your family, and friends have weathered the extremely difficult circumstances of the last two months well, and remain healthy and safe. It is through our continued vigilance and observation of the recommendations of our public health officials, local leaders, and experts that we will ensure a return to normalcy in business.  

Please contact us with any concerns or questions regarding our retail operations - it is our pleasure to serve you!